Access, browsing and orders made through the website www.bloom.com entails the acceptance of the General Terms and Conditions below.
Flores de Joaquim Santos reserves the right to change these General Terms and Conditions without prior notice. Changes are published in the General Terms and Conditions area of www.bloom.com.
Browsing and using www.bloom.com does not create any kind of business or professional relationship between the user and Bloom – Flores and events.
Bloom should ensure equal treatment, i.e. unjustified non-discrimination of all users, as well as maintain high levels of technical competence by providing quality service with due efficiency, diligence and neutrality.
In the relationship with its users, Bloom's collaborators should maintain adequate standards of correctness, kindness and courtesy.
The creation, dissemination or storage of content, links or codes with harmful properties or that violate the general principles of law and public order is prohibited. Users must ensure that all personal data is accurate.
Users must ensure that access data is confidential in order to prevent abusive use by third parties. Users are solely responsible for ensuring proper backup, protection and security when accessing the website.
By using our website and/or placing orders through it, users agree to:
Bloom will not proceed with the order in cases of non-compliance with these conditions, misuse of the website or if the user does not provide all the necessary information. If any question should arise, Bloom will contact the user. If there is any suspicion of unlawful use, Bloom reserves the right to block or delete the account and void the order.
When browsing and placing orders through this site, users declare that they are over 18 years old and have the legal capacity to enter into contracts.
All images, data and specifications present on this website intend to be as close as possible to reality but are presented for illustrative purposes only. Bouquets and floral arrangements in general can change according to the season and stock but will always respect the value, shape and colours. If you have any questions, please contact Bloom for clarification.
If the information present does not correspond to the characteristics of the product, the user or Bloom may cancel the sales and purchase contract under the law in force.
Bloom reserves the right to change prices, specifications, characteristics, images and commercial conditions and services without prior notice.
Bloom makes every effort to present information free of typographical errors. When identified, Bloom will correct any inaccuracy. Prices and the information presented are valid unless there are inaccuracies in spelling, website content or available stock.
The products and floral arrangements featured on this website are subject to availability of flowers, plants or other ornaments, at the time the order is made. Users may choose to replace it with a similar product, if preferred. If replaced, the invoiced price will be that of the replacement product.
The order with the products selected by the user on the website will be validated after payment confirmation. The user will need to pay the total amount which corresponds to the total price of the order, VAT included. After payment confirmation, Bloom will begin preparing the order placed. However, Bloom will not be held accountable if it fails to comply with the order in case of out of stock, or for any other reason. In this case, Bloom will contact the user who can withdraw the order or replace the product. By withdrawing an order when payment has been confirmed, the user will be entitled to the refund of the amount paid.
If payment confirmation of the order placed is not received within the deadline, the order will not be validated nor processed. Any payment received after the deadline will be refunded or used in a new order.
Users register at www.bloom.com. To do so, users must enter information such as: name, tax identification number (NIF), telephone number, billing address (full), delivery address, among other mandatory Optional fields.
After registering, when users log in and access their personal accounts, they have access to:
Shipping is free for orders equal to or greater than €35, with deliveries from Monday to Saturday in the Porto area. In Lisbon delivery starts at €10 (final price is provided on request based on the delivery address). For deliveries in the Porto area Bloom makes known that if no one is found to accept the delivery, an additional fee of €10 will be charged for each delivery attempt. The user can go to the Shop to collect the order.
Delivery times in Porto: Weekdays between 10h00 and 18h30; Saturdays: between 10h00 and 13h00.
Bloom ships orders worldwide. This service must be carried out 24 to 48 hours in advance and is not available on Sunday and local holidays. Delivery fee varies by country of delivery.
The company that makes the deliveries in other countries is external to Bloom, but if you have any suggestions or complaints, users can address them to Flores de Joaquim Santos.
Please contact us to place your order and schedule the delivery on the day and time of your convenience via telephone + 351 927 404 581.
Users may cancel an order at any time after logging in to their account. If payment has been made but you wish to cancel the order, send an email to firstname.lastname@example.org notifying Bloom of the intention to cancel the order, indicating the order number and requesting the refund of the amount paid.
For perennial products, the user has a period of 14 (fourteen) consecutive days after the date of conclusion of the contract or receipt of the product to freely resolve the purchase agreement with Bloom, provided that the products have not been used and are in their perfect original condition, in the original packaging, with all accessories and documents relating to the order.
Returned products must be in the condition of sale, that is, in the same state as when they arrived at the user's hands, without anomalies or damages.
"-unless otherwise agreed by the parties, the consumer may not freely settle the contracts of:"
"(c) supply of goods made to consumer specifications or manifestly customized;
(d) Supply of goods which, by nature, cannot be returned or are liable to deteriorate or be expired; "
"(i) its enforcement shall begin with prior expressed consent of the consumer; and
(ii) The consumer acknowledges that his consent implies the loss of the right of free resolution;"
Download the free template here, send it duly completed (delete as appropriate) before the 14th day following the date of conclusion of the contract or the date on the receipt of the order, to the e-mail address: email@example.com.
We guarantee that the flowers used are fresh and fantastic as if they were chosen by you.
Bloom’s after-sales assistance may take between 24 to 96 hours (1 to 4 business days). Please use the following contact information:
Opening hours: Monday to Saturday, from 08h30 to 20h00 and Sunday from 9h00 to 13h00.
The website www.bloom.com was developed with the utmost care in order to ensure the protection of the data inserted by the user, as well as to prevent unauthorized access to data, abusive use, its dissemination, loss or destruction. Nevertheless, the accuracy and correctness of the information provided may not be guaranteed.
It is, however, the responsibility of the user to ensure that the device with Internet access is adequately protected against harmful programs, worms and computer viruses. We recommend the following safety instructions:
The processing of personal data complies with the legislation on the protection of the privacy and the processing of personal data. The data is computer processed and will be listed on Bloom’s database(s). The data is intended for user access, the presentation of other products and services, as well as institutional information.
Providing personal data is optional and Bloom guarantees, in accordance with the law, the right to access, change and delete any personal data. This may be in person or by letter or e-mail, directly to the contact provided on the home page.